Troubleshooting Topics

ERP Integration Logs

This section is relevant only if WMS is integrated with an ERP system (e.g., SAP, Zoho etc)

It tracks all data exchanges between WMS and the ERP — including both outbound (WMS → ERP) and inbound (ERP → WMS) transactions.

Logs provide visibility into

Transaction type
    Status (success/failure)
    Timestamps and error messages if applicable

Can be accessed via:
 Inventory → Logs section in the WMS.

Inventory Logs 

1. WMS publishes inventory update logs every time inventory data is pushed to an external system.

2. This ensures transparency and traceability of stock sync across platforms.

Target Systems Where Inventory is Pushed:

• Demand Channels (Direct Integration)

  • e.g., Shopify – where WMS directly syncs inventory with the channel.

• External OMS Platforms

  • e.g., Unicommerce, Easyecom – where marketplaces are integrated via a third-party order management system.

• D2C Order Management Systems

  • e.g., Magento – where inventory sync supports real-time stock accuracy for D2C sites.

• Logs include:

  • SKU-wise inventory pushed

  • Channel Name

  • Timestamp

  • Sync status (success/failure)

  • Error details if applicable
    
    

• These logs can be accessed from the Channel → Inventory  Logs section in WMS for monitoring and troubleshooting.

Sync Failed Transactions 

1. Order - Any order can go to ‘sync failed’ status due to : 

• If any of the order items is not created in the wms 

• If the item is created but the SKU channel mapping is not done with the respective channel 

2. These orders are visible in On Hold tab with “sync failed” status 

3. On the order details page the exact item causing sync failure is also displayed

Insufficient Stock Orders

If the WMS receives any insufficient stock orders, it could mean there is pending inventory that has not yet been put away.
 As soon as the putaway is completed, the system automatically reallocates the available stock to the pending orders so they can be processed as usual.

Users can check if there are open putaway tasks for a specific item by:

• Navigating to Inbound → Putaway Search

• Scanning the item barcode to see if there are any open putaway transactions, including pending cancellations or returns

This helps the team identify where stock is stuck and take immediate action to close the putaway and release the stock for order allocation.

Shipping Label Fetching Issues

If the shipping label is not fetched automatically but it is available offline, the same can be uploaded to an order on the order detail page 

This would enable the order to be moved to packing and subsequent statuses