What should I do if there is a discrepancy in product delivery?

In the event of a discrepancy, there are two categories to consider:

1. DAMAGE: If there is any damage to the shipment, customers are advised to take a video or photographic evidence of the damaged package. It is important to also mention the damage in the remarks section of the POD (Proof of Delivery) document. Additionally, customers should refrain from sharing the OTP (One-Time Password) with the delivery agent. We kindly request that this be done within 48 hours from the time of delivery.

2. FAKE REMARKS/ SHIPMENT Marked as Delivered without getting Delivered: If customers come across fake remarks or find that their shipment has been marked as delivered without actually receiving it, we urge them to report this immediately. Reporting should be done in real-time so that we can coordinate with our courier partners to either reattempt delivery or take the necessary corrective action in accordance with the convenience of the merchant and customers.

By following these guidelines, we aim to address any discrepancies promptly and ensure a satisfactory resolution for our valued customers.