B2C Returns Processing

The B2C returns can be processed in this manner : 

Once the returned items are physically received at the warehouse 

    Go to “Inbound” on the menu 

            A.  Click on “Gate Entry”

B. Click on “Add New”

C. Fill in all the details of the Gate Entry and choose “Return” in the purpose field.

D. Once the Gate Entry is created - click on eye button on the right side of the screen

E. San AWB - scan all the packages received as part of the return 

1. Go to the “Returns” menu on the left menu 

2. Click on “receive return” option and scan the AWB of the returned package
   

3. The return would have moved to the received tab of the B2C return section

4. Go the Received tab 
   
   Click on the eye button on the right to start processing a particular return 
   

5. Enable camera to start recording video 

6. Scan the items received in the return
   

7. Enter the QC results; split and the enter the quantity of good and bad qty received 

8. Once all the returned items QC are completed ; please click on complete return  on bottom left of the screen

9. Once return in complete; the system will create a putaway for the returned items 

10. Close the putaway in good bin for good qty and bad bin for bad qty

Putaway Returns Sorting

• Purpose:
   When multiple putaway transactions exist for returned items of the same SKU, this feature helps manage them efficiently.
  
  

• How It Works:
   When the user scans the SKU, WMS will automatically direct the user to one of the open return putaway transactions for that SKU.
  
  

Benefit:
 Ensures that returned inventory is put away systematically without manual selection, saving time and reducing errors.